7 Customer Engagement Strategies to Improve Retention
Friday, 5th August from 3:00 pm - 4:00 pm IST
Presenter - Nikhil Kumar Nikhil is the Chief Evangelist at Exotel, one of India's largest cloud telephony companies. Prior to this, Nikhil was the co-founder of Voyce, a retail customer engagement platform which was acquired by Exotel. Nikhil is also part of the core team at India Stack, an initiative by think tank - iSPIRIT, to help India leapfrog in payments, e-sign, digital locker to name a few.
Key takeaways from the session
1) How to build an effective customer engagement strategy
2) Top engagement trends for 2016
3) Must-have tools for any customer engagement strategy